Warranty Policy
Non-Refundable Items
All flavors and bases are final sale and non-refundable once purchased—no exceptions.
Leaking Liquids
Report any leaking bottles within 7 days of delivery. We'll issue a refund or replacement if the claim is valid and timely.
DIY Supplies (e.g., empty bottles, syringes, needle caps, pipettes)
- 48-hour warranty from delivery for unused, unopened items.
- Contact us within this window for exchange, refund, or replacement.
- No returns accepted for damage caused by customer mishandling.
Refund Processing
1. We inspect returned items upon receipt.
2. Approved refunds are issued within **10 business days** to your original payment method.
3. Funds typically appear in 3–5 business days after processing.
